Returns Management

Reverse Logistics

Reverse Logistics Management automates returns across multiple channels to ensure you know what's coming back, from whom and why. The system is based on a rules engine that can automate the application of return rules. It also houses vendor return policies and automates the return-to-vendor credit process. Reverse Logistics Management can manage returns both coming and going - from the consumer and to the vendor.

By capturing the reasons for returns, you can better monitor quality and vendor performance, and learn more about your customers' purchase and return behavior. In addition, by returning goods to your supply chain quickly, you can minimize the cost of obsolete goods, and meet customer demand elsewhere.

Reverse Logistics Management transforms the returns process by:

• Automating every step: online or at returns centers, easily differentiate between tiers of customers based on their purchasing patterns. Generate authorizations based on pre-established internal or vendor rules, and apply credits quickly to keep your customers happy.
• Centralizing return programs: streamline returns and staff training by running manufacturer and extended warranty programs all in one automated process.
• Consolidating shipments to vendors: reduce costs and maximize credits by accurately and consistently applying return-to-vendor policies
• Increasing visibility: reduce inventory holding costs and improve net asset recovery by integrating with Warehouse Management, so products can be re-shelved quickly or routed for liquidation.